Who Am I? Welcome to the Blog
Welcome to my blog. Here, I'll be sharing insight from my experience in guest experience, as well as my thoughts on a range of events, news and developments within the attractions industry. So, who am I? My name is Thomas and for almost all of my working life, I have worked within visitor attractions operations or partnership management. Through my career, I have developed a deep understanding and passion for guest experience and looking at ways to improve the visitor journey. I've worked across the visitor attraction industry at different levels, from front-line teams to management roles, giving me a genuine, ground-up understanding of how different sites operate and where guest experience can be improved. That experience spans everything from small, family-owned attractions to major sites including the British Grand Prix, which welcomed over half a million visitors in 2026. What am I offering? I also offer consultancy services for attractions across the UK, including theme pa...